Return of Fans: How will it work?

PLEASE NOTE: MATCHES ARE CURRENTLY PLAYED BEHIND CLOSED DOORS, AND AS SUCH, TICKET BALLOTS ARE NOT RUNNING.

We are extremely excited to be able to start welcoming back our fantastic fans to The Breyer Group Stadium. Below is all you need to know…

To show our gratitude to our ever loyal Season Card Holders, we will be prioritising them when organising the return of fans to The Breyer Group Stadium which will work via ballots for each game.

How will these ballots work?

2020/21 Season Card Holders would have previously filled in a return-of-fans form online stating their social bubble requests when they return to the stadium. We will now replace this with online ballot forms for each individual home game for Season Card Holders to complete. The ballots will work with one person acting as the lead booker for up to 6 people in your social bubble.

• A separate online ballot entry for EVERY home fixture you wish to be considered for needs to be submitted
• Ballot entries must be submitted by the LEAD BOOKER only
• Current Government regulations on Social Bubbles must be adhered to when submitting your ballot entry – SEE SOCIAL BUBBLE DEFINITION HERE.
• Season Card Holders must only enter the ballot of games that they, and those in their social bubble, are able to attend
• Ballots will only be available online and for a maximum of 48 HOURS
• Those who are unsuccessful in one match ballot will be PRIORITISED for entry into the next match they apply for, subject to availability and will continue to receive complimentary access to Orient Live to watch that match stream

Terms and Conditions

Your entrance into a ballot to be considered to attend a home game will signify your agreement to the following terms:

• You wish and are able to attend the fixture should you be successful
• You accept full responsibility for ensuring your group adheres to current government regulations on social bubbles
• You accept that whilst the Club will endeavour to seat you in the stand in which you have purchased your Season Card, you may be allocated seats elsewhere
• YOU WILL NOT ATTEND ANY FIXTURE IF YOU ARE SUFFERING FROM ANY SYMPTOMS OF COVID-19
• You agree to be temperature checked prior to entry to the Stadium and should you return a temperature of 37.8 degrees celsius or more, entry will be denied.

What happens if I live in a Tier 3 area?

Fans who reside in a Tier 3 area are unfortunately unable to attend matches at The Breyer Group Stadium (currently in Tier 2) due to current Government guidelines restricting the movement of residents from Tier 3 areas.

When will I know if I am successful in a ballot?

Following the conclusion of any ballot, successful applicants will be advised of the outcome no later than 72 hours prior to the relevant fixture. Successful applicants will be emailed their e-ticket(s) no later than 24 hours prior to the relevant fixture.

Any applicants who are subsequently unable to attend their fixture should advise the Club by email no later than 24 hours prior to kick-off to enable the Club to re-allocate their ticket. However, please note the Club will only be able to re-allocate seats where an entire group is unable to attend to ensure we comply with social distancing and the maintaining of social bubbles.

Any successful applicant who does not attend the fixture, and has failed to advise the Club beforehand will be excluded from the next ballot. All tickets must either be printed from home ahead of travelling to the Stadium OR displayed on a suitable mobile device when prompted.

How do I enter a ballot?

Once the ballots to attend matches are live, they will become accessible on our ballots page and Season Card Holders will be alerted via email.

We encourage all Season Card Holders to get in touch with family and relatives that may not be able to access the online ballots to ensure they do not miss the opportunity to apply to attend a home match once crowds return.

Leyton Orient vs Bristol Rovers on 08/12/20 will be a Papa John’s Trophy fixture and thus 2020/21 Season Card Holders will be able to enter the ballot to be selected to be given the opportunity to purchase a match ticket. This match is NOT included with Season Cards.

Green Inc East Stand Season Card Holder?

In Recent months the East Stand has undergone a series of safety inspections, as a result of these inspections some remedial work needs to be carried out over the coming months. Whilst this work is in process, the capacity of the East Stand may be affected.

For the rest of the season, the East stand may be subject to temporary closures as a result of extremely high winds, in the event of this happening, this will be communicated to all at least 24hours prior to any event.

FAQ

We have put together a dedicated FAQ for the return of fans with further information and answers to common questions below:

If you have any further questions that aren’t answered in the FAQ or you need to change your ticket ballot requests, please email [email protected].