“Dear valued Season Card Holder,
Firstly, I’d like to apologise for not replying to your email on an individual basis. If you are receiving this email, you are one of a small number of our 2020/21 Season Card Holders who have been experiencing issues with our new ticketing system over the past few days.
With this email going out to several fans, I am going to be addressing a couple of different issues that have arisen so please read below to find the issue that you have been experiencing.
Over the past few weeks, we have been moving our database over to a new ticketing provider for the 2020/21 season. The data transfer has been met with a couple of issues along the way which has meant that a small portion of our fanbase’s ticketing accounts have not been accessible since the launch last week. We have been working with our ticketing provider over the past few days and continue to do so this evening to try to identify the error in the system, which we believe we have now found and believe we will be able to fix.
Newport County Match Tickets:
Some fans who were successful in the ballot to attend tomorrow’s match against Newport County are still unable to activate their ticketing account and some are unable to access their tickets via the new system. Please see my latest update below:
For clarity: Your e-tickets for tomorrow’s match will be arriving in a SEPARATE email from the ballot success email you received earlier in the week.
We are still sending out batches of emails with e-tickets so if you have not received your tickets by close of play today, please get in contact with [email protected] first thing tomorrow morning
Please check all inboxes including trash, junk and spam folders for your email.
For those who have been unable to access their tickets/account:
For those who have received their booking confirmation via email but have not been able to access/print the tickets we are still working to resolve this issue this evening and would ask supporters to email [email protected] with the error message they are receiving.
Tickets do not need to be printed – they can be scanned from your mobile device at the turnstiles tomorrow
I encourage you to please continue to try to access the tickets this evening. Please try accessing your ticketing account using different devices and web browsers as well as switching from WIFI to 4G and vice versa.
I apologise on behalf of everyone at the Club for the inconvenience caused by this issue with our new system. We will continue to work through the evening to rectify these issues but please refrain from replying to this email unless absolutely necessary to allow us to commit our time to rectifying the issue with our supplier.
We will send updates on the situation as necessary.”
Once again, we sincerely apologise for the inconvenience caused over the past few days.
We look forward to welcoming you back home, tomorrow.