Customer Charter

This Customer Charter represents club policy and the standards that supporters and the general public can expect when dealing with all aspects and departments of Leyton Orient Football Club.

Please click here to download the Club’s 2021/22 Customer Charter, which includes the following:

  • Mission Statement
  • Customer Service
  • Staff Conduct
  • Club Liability
  • Consultation and Information
  • Ticketing
  • Accommodating Away Supporters
  • Merchandise
  • Charity Requests
  • Community Activities
  • Inclusion and Anti-Discrimination
  • Club Policy Covering Part III of the Equality Act
  • Who’s Who at Leyton Orient