If you can not find the answer you are looking for below, please tweet us at @leytonorientfc. To report a problem or query on match day, please email [email protected].

You can also visit our comprehensive ‘How-to’ guides here.

What is Orient TV and what does it offer?
Live Audio: Live audio offers fans alternative ways to follow matches if they can’t attend games with live commentary of every game during the season.

Live Video: Live video coverage of games is also available for domestic and international fans. Orient Live is the new home of Orient matches whilst games are played behind closed doors/ at a reduced capacity.

Live video broadcasts can only be purchased in your browser on either a laptop, desktop, tablet or mobile phone. However, live video can only be watched on tablets and mobiles through our Orient TV app. Live audio commentary is available on all devices.
Does downloading the app mean that I can watch matches on my mobile?
Downloading the app means you will be able to watch Leyton Orient matches on your mobile, where permitted. You will still need to purchase a streaming pass at www.leytonorient.com, which we suggest doing in advance of the match.
Once I purchase my pass, how do I access the stream?
If you purchase a match pass, you account will be given access to the stream automatically, meaning there is no need to wait for an additional code. Simply go to our Fixtures page, select your desired game and click play on the video/audio player. Orient Live normally begins around 30 minutes before kick-off.
How can I watch an Orient TV stream on my TV?
Wired: The most reliable way to watch the O’s on your TV is to get our stream up on your laptop and plug your laptop into your TV through an HDMI cable. Most modern TVs and laptops support HDMI but it is worth checking online to see if your TV model and laptop model support HDMI.

Wireless: Alternately, if you have an iPhone and Apple TV box you can ‘Airplay’ the Orient TV stream directly to the Apple TV box from your Orient TV app on your mobile device or from our website on your Mac laptop/desktop device.

If you are using an Android mobile device, you can also ‘cast’ your stream from the Orient TV app to a smart TV or Chromecast.

If you are using a modern Windows 10 laptop and have a smart TV, you can wirelessly stream the match to your TV by connecting to the TV as an external display. Please note that the laptop and TV must be connected to the same network. Please see this tutorial for more information: https://www.youtube.com/watch?v=MmOtnAToalo

PLEASE NOTE: Connecting to your TV wirelessly is more susceptible to drops in quality and stutter so we would heavily advise connecting to your TV through an HDMI wired connection.
Is the Leyton Orient TV App free?
Yes, the Leyton Orient TV App is available to download completely free of charge. However, you are still required to purchase either a video or audio streaming pass on the Leyton Orient website in order to stream matches via the app.
Can I purchase match streaming passes on the app?
No. Streaming passes still need to purchased on our website. We suggest doing this in advance of the match to help the streaming process be as smooth as possible on the app.
Do I need to create an account on the app?
If you already have an account on our website, then no. You can simply use your website login details on the Leyton Orient TV app. If you do not yet have an account on our website, you will be required to signup before you can watch any content on the app. Please click Register in the top right-hand corner of this page.
Where can I find the app?
The Leyton Orient TV app is now available to download either from the IOS App Store or Google Play Store. Just search for ‘Leyton Orient TV’.
When will matches be available to stream on the app?
As with the website, matches will be available to stream roughly 30 minutes before the start of the match with our new Orient Live pre-match show. We highly recommend purchasing a streaming pass in advance of this time to help ensure the streaming experience goes as smoothly as possible.
What is Orient TV (non-Live version)?
Orient TV is the club’s free video service that includes exclusive behind-the-scenes videos, match highlights, interviews and features.
How do I subscribe to Orient TV?
Visit the website: https://www.leytonorient.com/leyton-orient-tv/packages/

You can only sign up to Orient TV via the Official Leyton Orient website.
How much does an Orient TV subscription cost?
The following is a breakdown of the temporary behind closed doors subscription packages and costs:

Live Video:
Seasonal Pass (International only): £170
One Game Pass (International): £10
One Game Pass (UK and Ireland): £10

Live Audio:
Seasonal Pass (Worldwide. Does not automatically renew): £45
Monthly Pass (Worldwide. Automatically renews unless cancelled): £4.49
Match Pass (Worldwide): £2.50
Can UK users purchase a pass on a monthly basis or for a single game?
Live audio commentary is available to UK users on an annual subscription, monthly subscription or individual match purchase basis whilst matches are played behind closed doors.
Will my seasonal or monthly subscription automatically renew?
Annual subscriptions will not automatically renew and will expire on the date stated when you sign up. Monthly audio/video packages will automatically renew unless cancelled. Individual game packages will expire after the purchased game. Individual games packages are now one-off payments.
What devices does Orient TV work on?
Live audio commentary can be accessed across desktop, tablet and mobile devices with up-to-date browsers. Live video streams are available on the desktop version of the official www.leytonorient.com website or on our Orient TV App on mobile devices.

If you are unsure whether your technology will be supported, please contact [email protected] with your device and browser details.
What are the system requirements?
Your device needs to comply with the following minimum system requirements:

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome
and Safari

*Internet Explorer and Opera are not supported for Live Video

512MB of RAM (1GB of RAM recommended for netbooks)

Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by the manufacturer.
What are the internet connection requirements?
You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported).

For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).
I’m having issues with my video or audio feed. What can I do?
During the game, please report your technical issues to [email protected] who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
Can I have Ad-Block on?
No. Ad-Block can prevent the image from coming through. Please turn it off while you attempt to view the stream.
How do I apply for a refund?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.

Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.
Will Cup games be live streamed?
The Carabao Cup will not be available for streaming in the UK or overseas.

The Papa John’s Trophy will be available for streaming, with exception the semi final and final.

The Emirates FA Cup will work on a by game basis, and we will communicate more on this close to each fixture.
Do I have to pay to watch the non-live content?
No. Orient TV will still provide a free video service that includes exclusive behind-the-scenes videos, match highlights, interviews and features.
Can I watch the live stream games in my local pub/bar?
No. It is for private, individual use only. Commercial premises are excluded from the live streaming service. The EFL has a strict monitoring policy in operation and will prosecute any premises illegally streaming live games.
Can I get an illegal feed?
All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via [email protected]
If I live in the UK or Republic of Ireland and subscribe to (club name/ pass service), will I be able to watch international games when travelling abroad?
Domestic fans travelling overseas will have the same access as international users only if they buy an international subscription to Orient TV once abroad. This is because the UK and Ireland subscriptions have different entitlements to the international subscriptions and you can only access international subscriptions outside of the UK & Ireland.

For international fans travelling to the UK & Ireland you won’t be able to view live streams that you are eligible for as your IP address when connecting to the internet will identify you as not being in an eligible country.
My feed keeps buffering. What’s wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.
I’m receiving a “media not found” message
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact via [email protected]
How do I cancel my subscription?
To cancel your subscription, please email via [email protected] with your cancellation request. Please be advised that three working days’ notice is required for cancellation. Cancellation within this period may result in your being charged for the next period.
I’ve forgotten my Username / Password
If you’ve forgotten your username and / or password then please click on the relevant links on the login screen.

If you have any further queries, please contact Media Manager Luke Lambourne at [email protected]
What happens if no games are shown in my subscription period?
If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases. While we realise that this might be frustrating, we do not increase costs in months that have lots of games and this is an accepted risk by the club. We believe it will balance out over the course of the season.
Why can’t I view the live stream on mobile?
All live games can be viewed on desktop/laptop. On mobiles phones and tablets you cannot watch the stream through your browser due to EFL regulations, please download our free Orient TV app to watch on mobile devices.
Does my live video subscription allow access to live audio commentary when a match cannot be broadcast?
Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live, you can always listen to it.
I have a question that wasn’t answered in this FAQ…
If you have any further questions, please tweet us @leytonorientfc. To report a problem or query on match day, please email [email protected]om.