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Club News

Streaming FAQs & System Requirements

5 February 2019

If you’re having trouble with any part of your OzoneLive streaming experience, please first refer to the FAQs below which have been supplied by StreamAMG. If your query cannot be answered then please click here to contact StreamAMG directly.

Q. I bought one of the available passes, but I’ve forgotten my password.  

A. If you do not remember your password, click Forgot Password in the Login page, just below the button for access. Please enter your email address. You will receive an email to reset your old password and instructions to generate a new one. Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in your email inbox

Q. I’m having trouble logging in 

A. Click on LOGIN in the top right of your screen and enter your credentials. 

If you see the error “This email is not in the database”, it means that you are registered with another email. Try logging in with another e-mail or make a new account. 

If the email address or password are invalid, or if your account is blocked click Forgot Password and enter your email address. You will receive an e-mail to cancel the old password and instructions to generate a new one. 

Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in the inbox for email.

Q. I can’t seem to access the registration page. What should I do? 

A. If you are unable to access the registration page by clicking on REGISTER on the top menu on the right, you may contact us directly  using this link.

Q. My account is locked. What should I do? 

A. Your account will be locked as you have entered the wrong password too many times. Click on ‘Forgot Password’ and enter your e-mail address. You will receive an e-mail to cancel the old password and instructions to generate a new one. 

Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in the inbox for email.

Q. I’m registered with an email address that I no longer us. Can I change it? 

A. Sure! If you have registered with an email address that you no longer use or is no longer valid, the please LOGIN with your old email (the email with which you registered) and the go to MY ACCOUNT and click “Edit your profile” and enter your new email. 

Q. I cannot find the button MY ACCOUNT, how do I display the information on my subscription? 

A. Please go the menu displayed at the top right of the homepage. If you can not see the menu bar, there should be a symbol with a profile image in the upper right. If you click this a menu will pop up which will hold the MY ACCOUNT section of the website. Alternatively try to open your browser full page and you should be able to now see the menu bar.

Q. Where do I find the games live? 

A. After checking the validity of login and password on the top of the homepage you will see the live match countdown, this is where the live video will appear when the productions starts. Refreshing the page will bring up the live game countdown if you have watched video on demand content and lost your live video section.

Q. I’m experiencing fluidity image problems. The picture either freezes or is jerky. What should I do? 

A. The connection speed required for one feed in HD quality is 4 Mbps.

If you’re experiencing image display problems, because of the connection speed that you have, then edit your video player manually. If the video in HD crashes, try to view it at a lower speed, clicking on the wheel at the bottom right of the video player.

Check that no firewall system or that the security settings on your router is the cause of the video block. Just as the use of other programs that go to occupy bandwidth during the live match.

Make sure that on your connection line that there are no third parties that may interfere or weaken your connection.

While watching the LIVE match we always suggest you to close all applications in the device. Or try using a browser other than one you are experiencing problems with. We recommended using the latest version of Chrome.

Q. What is your refund policy? 

A. Individual repayment cases are at the absolute discretion of StreamAMG. StreamAMG is not bound to any form of refund or subsequent purchase compensation. In case of refund request, this should be brought to the attention of StreamAMG and evaluated. The repayment can be recognized only to the person who has subscribed and in the same used for the purchase mode.

In any case you will not be granted refunds if the customer does not cancel the automatic renewal before the natural expiration.

Q. Is video content provided compatible with iPad, iPhone and Android?
A. Yup! The Live Video is compatible with iPad, iPhone and Android. The vision of the video is always subject to the quality of the connection, the device used and the operating system. If you have problems in some video viewing via mobile devices, we recommend using a computer / laptop.
For Android instead recommend the use of browsers like Dolphin or Chrome.

Q. What are the minimum system requirements?
A. Requirements Minimum system required are:
Intel Core i5 or equivalent AMD processor (*) with 2GB of memory
Operating system and browser supported by Adobe:
Adobe Flash player version 11.2
An Internet connection of 4 Mbps or higher
1024 × 768 resolution or higher
The system requirements recommended are:
Latest version of Windows, Mac and GNU / Linux
Latest version of Firefox, Google Chrome and Internet Explorer
1280 × 720 resolution or higher
(*) This requirement may be different depending on the system configuration.


For full terms and conditions, please click here.

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