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Please find our Season Card 2020/21 FAQS below. Is there something we haven’t answered? Let us know and we will keep updating this page
Season Cards latest updates
The Early Bird Window has now closed. We would like to thank all fans who have committed to the 2020/21 season by applying for their card already. Your support is phenomenal.
Given the current working environment, the majority of staff are currently furloughed. Exceptional demand means the process of responding to all supporters is proving to be considerably time-consuming and we would kindly ask for continued patience as we look to respond to everyone as swiftly as possible.
Staff are working tirelessly to provide a service that meets GDPR guidelines and continue to reach out to fans personally via telephone. As the application/refund process entails the handling of private information, we have ensured our staff are recognisable, in name and voice, to supporters.
Last updated: 31/07/20
Given the current working environment, the majority of staff are currently furloughed. Exceptional demand means the process of responding to all supporters is proving to be considerably time-consuming and we would kindly ask for continued patience as we look to respond to everyone as swiftly as possible.
Staff are working tirelessly to provide a service that meets GDPR guidelines and continue to reach out to fans personally via telephone. As the application/refund process entails the handling of private information, we have ensured our staff are recognisable, in name and voice, to supporters.
Last updated: 31/07/20
When does the 2020/21 season start?
The 2020/21 season is set to start on the weekend of Saturday 12th September.
Will fans be allowed into the stadium to watch matches at the beginning of the season?
CEO Danny Macklin has said:
“Behind the scenes we are working on ever-changing guidelines in relation to crowd management. We obviously await further confirmation as to when fans will be allowed back into stadiums, and we are confident this will be sooner rather than later.
We would like to reassure all fans that we will be going the extra-mile that, when you return, you will do so with all safety measures in place.”
Reviews of the guidelines are ongoing, and in consultation with the local authority and other agencies, to ensure we can safely open the gates of the Breyer Group Stadium.”
“Behind the scenes we are working on ever-changing guidelines in relation to crowd management. We obviously await further confirmation as to when fans will be allowed back into stadiums, and we are confident this will be sooner rather than later.
We would like to reassure all fans that we will be going the extra-mile that, when you return, you will do so with all safety measures in place.”
Reviews of the guidelines are ongoing, and in consultation with the local authority and other agencies, to ensure we can safely open the gates of the Breyer Group Stadium.”
What happens if any home games during the 2020/21 season are played behind closed doors?
If this situation arises then all Season Card holders will be provided with access to watch home league games on Orient TV. Please view the Terms and Conditions by clicking the link at the bottom of the page.
Why is it now a Season Card now, instead of a Season Ticket?
At the end of this season Leyton Orient will be working with a new ticketing provider and switching from paper Season Tickets to a Season Card. This will also see the introduction of scanners at the turnstiles on matchday which will enable YOU to be rewarded for your loyalty through various incentives and it’ll help US to identify more easily who is in the ground on matchday and improve our communication with you.
Can I spread payments with a finance option?
Yes!
The finance option is provided by external company V12, who offer the chance for supporters to spread the cost of their season card.
To get your Season Card application underway, you must first fill out our Season Card forms – which you can find here on the ‘How To Apply’ page.
If you’ve already sent off your form and were looking to us the finance option, you do not need to resubmit your form.
Once done, you then head through to the V12 Finance website and start your application there, where you can choose repayment options of 3, 5, 7 or 9 months.
To read more, copy and paste the below link into your browser:
https://www.leytonorient.com/2020/06/30/finance-option-now-available-for-20-21-season-cards/
The finance option is provided by external company V12, who offer the chance for supporters to spread the cost of their season card.
To get your Season Card application underway, you must first fill out our Season Card forms – which you can find here on the ‘How To Apply’ page.
If you’ve already sent off your form and were looking to us the finance option, you do not need to resubmit your form.
Once done, you then head through to the V12 Finance website and start your application there, where you can choose repayment options of 3, 5, 7 or 9 months.
To read more, copy and paste the below link into your browser:
https://www.leytonorient.com/2020/06/30/finance-option-now-available-for-20-21-season-cards/
When does the Early Bird window close?
The Early Bird Window is now closed.
We would like to thank each and every one of our 3,000 fans who took advantage of the Early Bird offer and secured their seat for next season. Your support is phenomenal.
If you have submitted your form, including finance, we will process your application by calling you as soon as possible. We again thank you for your continued patience, our staff are working their way through the applications tirelessly.
Those who have completed their application and have not yet been contacted, rest assured that your seats are safe for the 2020/21 season and you have qualified for the Early Bird discount.
We will be announcing in the near future when fans will be able to purchase Season Cards for the fast-approaching season!
We would like to thank each and every one of our 3,000 fans who took advantage of the Early Bird offer and secured their seat for next season. Your support is phenomenal.
If you have submitted your form, including finance, we will process your application by calling you as soon as possible. We again thank you for your continued patience, our staff are working their way through the applications tirelessly.
Those who have completed their application and have not yet been contacted, rest assured that your seats are safe for the 2020/21 season and you have qualified for the Early Bird discount.
We will be announcing in the near future when fans will be able to purchase Season Cards for the fast-approaching season!
Can I still renew my seat after Friday 31st July?
Yes of course. If you missed our Early Bird campaign then you will still be able to renew at 2020/21 prices. Our applications are currently paused but we will let you know in due course when you can apply for your 2020/21 Season Card.
Will I lose my seat if I did not renew during the Early Bird period?
No. Existing Season Ticket holders who did not renew during the Early Bird period will not lose their seats. There is a deadline later in the year after which all seats not renewed will be released for General Sale. We will provide plenty of reminders about this date over the coming weeks.
I want to renew my Season Ticket but move location – how can I do this?
If you wish to move seats you can do this by simply completing our online application form. Please return to our main Season Card page to find this or paste the following link into your browser: https://www.leytonorient.com/season-cards-2021-newormove/
Who is included in the Season Ticket Concession category?
Concessions include all supporters who are 65+ along with second parents, students, the unemployed, Emergency Services (police, ambulance and fire services), Armed Forces, NHS staff and Waltham Forest Council employees.
How many home matches are included with my Season Card?
Your Season Card will is valid for 23 home league games at The Breyer Group Stadium during the 2020/21 season.
Do I get cup games included as part of my Season Card?
No, a Season Card does not include cup games but Season Cardholders do receive priority when purchasing tickets for cup games and away games.
What is the Second Parent offer?
Families looking to purchase Season Cards for 2020/21 can take advantage of our Second Parent offer, which allows the second adult to purchase at Concession rate.
Using this offer would mean, for example, that a family of four (2 adults, 2 U11s) in the Qualiteach Community Stand can save £54 by paying £422 instead of £476.
Similarly a family of three (2 adults, 1 U18) in the Green Inc East Stand can save £121 by using this second parent offer by paying £588 instead of £709.
Applicants using this offer should include a family group of two parents and at least one child, with the second adult selecting the ‘Second Parent’ ticket type when applying.
Using this offer would mean, for example, that a family of four (2 adults, 2 U11s) in the Qualiteach Community Stand can save £54 by paying £422 instead of £476.
Similarly a family of three (2 adults, 1 U18) in the Green Inc East Stand can save £121 by using this second parent offer by paying £588 instead of £709.
Applicants using this offer should include a family group of two parents and at least one child, with the second adult selecting the ‘Second Parent’ ticket type when applying.
I’m a disabled supporter – what ticket can I apply for?
All wheelchair using and ambulant disabled fans will be able to purchase their Season Card and Match Tickets at their relevant age category price. Carers will remain free. This move, introduced in 2019, brought Leyton Orient in-line with most other professional football clubs.
I can’t attend every game next season. Can someone else use my Season Card in my place?
Yes. If you can’t attend a game, simply give your Season Card to a friend or family member so they can experience the matchday atmosphere at The Breyer Group Stadium instead. Please note you remain responsible for the individual you have provided the Season Card to for their compliance to ground regulations.
How can I pay for my Season Card?
Season Card applications are currently paused. Once applications re-open we will let you know and you will then be able to apply for your Card online. Our team will then call you to process your payment securely.
There is also now a Finance Option using external company (V12) – which you can read more on below.
There is also now a Finance Option using external company (V12) – which you can read more on below.
Where can I view Terms and Conditions?
To view the terms and conditions of your Season Card, please click the URL in the section below this FAQ under the ‘Terms & Conditions’ heading.
But what about the home games left from my 19/20 Season Ticket? What are my options?
With the announcement from the EFL on June 9th regarding the curtailment of the 2019/20 Sky Bet League Two campaign, we recognised that fans would have purchased Season Tickets, match tickets and hospitality to the remaining games.
We gave four options for supporters to choose from, however, the 2019/20 ticket refund window is now CLOSED.
We gave four options for supporters to choose from, however, the 2019/20 ticket refund window is now CLOSED.
Terms & Conditions
To view the terms and conditions for the 20/21 season cards, please visit the dedicated page.
To do so, please click here.
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